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1. When are bills due?

Bills are always due the 20th unless it is a weekend or holiday. Then they will be due the next business day.

2. When are bills sent out?

The bills are sent out the first of every month.

3. Why can't I access my account online?

We use a third party processor for online payments and they don't recognize you as a customer until your first statement is created.

4. I prefer email bills. Is there a way to only receive billing statements via email?

Once you receive your first statement, right above the portion that you tear off if you're mailing your payment is a website and registration code to sign up.

5. Is the Town of Boone in charge of electric utilities?

No, the Town of Boone is only in charge of water and sewer utilities. The electric utility providers are:

Blue Ridge Energy

New River Light and Power