Why can't I access my account online?

We use a third party processor for online payments and they don't recognize you as a customer until your first statement is created.

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1. When are bills due?
2. When are bills sent out?
3. Why can't I access my account online?
4. I prefer email bills. Is there a way to only receive billing statements via email?
5. Is the Town of Boone in charge of electric utilities?