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As part of the rebate process, customers must agree to allow a post installation inspection.
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WaterSense is the Environmental Protection Agency’s labeling program for water efficiency products. WaterSense labeled toilets use an average of only 1.28 gallons of water per flush and have passed rigorous testing standards.
No. Individual customers may choose to install the toilet. If you purchase a toilet through a plumber, be sure the model number of the toilet is listed on the receipt.
Yes. However, you will be held responsible for gaining the appropriate approval from your landlord.
No. As long as the toilet is an HET on the EPA’s WaterSense List, a customer can buy it from any retailer, even online, but we will require the original invoice(s) or sales receipt(s) sent in with the application. The Public Utilities Department advises the customers to keep a copy of sales invoice(s) or receipt(s) for their records.
This will depend on the toilet purchased, as some toilets come in complete kits. It may be possible that a new wax ring or additional bolts may be needed when purchasing the toilet. Check with your retailer or plumber to ensure you have all the equipment needed to have a working toilet.
Once all required information is received by staff, a check will be mailed to the qualified applicant who is a town water customer.
Usually checks will arrive by mail in 6-8 weeks.
The program is offered on a first come, first served basis and will function as long as allocated funds permit.
That is unlikely. No retailer will have every toilet, but approved toilets are available locally. Many plumbing supply stores can special order toilets as well.