FAQs • Boone, NC • CivicEngage

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Why do Town employees operate hydrants?: Hydrants are opened twice per year to clear out sediment and keep the hydrants in good working order in case of fire. Some hydrants at the edges of the city limits where water is not running through the lines at high volumes are also flushed more regularly in order to maintain water quality.

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Public Utilities

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1. What is 'wastewater'?: Wastewater is sewage. This charge covers transport and treatment of sewage, from residential and commercial sources. The Town of Boone releases treated wastewater safely into the New River.

2. Who is responsible for water leaks?: The Town of Boone is responsible to repair leaks between the water meter and the street. The customer is responsible to repair leaks between the water meter and their house.

3. I have an unusually large water bill. What should I do?

If your regular meter reading has unusually high consumption it may be an indication of one of the following problems:

Leak in commode tanks
Leaky faucets
Leak in main house shut off,
Underground leaks

If you have any questions, Contact Public Utilities or Contact Utility Billing.

4. Where does the Town of Boone's water come from?: The Town of Boone’s water comes from Winkler’s’ Creek and the South Fork of the New River. The water is treated at our water treatment facility and delivered to your house via underground pipes.

5. My water is cloudy and/or tastes bad. Who should I contact?: Contact Public Utilities to report concerns about the taste, smell or appearance of your water. Hydrant flushing may be required to clear lines of cloudy water due to construction or maintenance of water mains.

6. I have low water pressure in my home. Who should I contact?: Contact Public Utilities for water pressure problems.

7. What is the range of water pressure in Boone?: The range of water pressure is between 40 and 225 psi (pounds per square inch).

8. Who should I contact if I see a water leak or a water main break?: To report water leaks, Contact Public Utilities.

9. Who should I contact if a fire hydrant is leaking?: If a fire hydrant is leaking, Contact Public Utilities.

10. What should I do if I witness a sewage overflow?: Report the overflow immediately and Contact Public Utilities.

11. Who should I contact if I have sewer backed up in my home?: If there is a sewer backup at your home, please Contact Public Utilities.

12. Is the Town of Boone under any water restrictions?: The Town of Boone is not currently under any water restrictions.

13. Why would the Town of Boone change my water meter?: To insure continued accuracy, the Town of Boone schedules to replace water meters every 10 years.

14. Why do Town employees operate hydrants?: Hydrants are opened twice per year to clear out sediment and keep the hydrants in good working order in case of fire. Some hydrants at the edges of the city limits where water is not running through the lines at high volumes are also flushed more regularly in order to maintain water quality.

15. Why is there a hole being dug in my street?: When the Town of Boone digs a hole in the street, we are generally repairing or replacing water or sewer lines.